Shipping Policy
Shipping Information
At Nisa's Beauty, we aim to process and dispatch your order as quickly as possible.
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Processing Time
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Orders are processed within 1–2 business days after payment has been confirmed.
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Orders placed on weekends or public holidays will be processed on the next business day.​
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Delivery
We deliver nationwide across South Africa using trusted courier partners.
Estimated delivery times:
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Major cities: 2–4 business days
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Regional areas: 3–6 business days
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Remote areas: 5–7 business days
Please note that delivery times are estimates and may vary during peak periods.
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Shipping Costs
Shipping costs are calculated at checkout based on your delivery location.
🚚 Free nationwide shipping on qualifying orders (if applicable).
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Order Tracking
Once your order has been dispatched, you'll receive a tracking number via email or WhatsApp so you can monitor your delivery.
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Delivery Address
Please ensure your shipping details are accurate before completing your purchase. Nisa's Beauty cannot be held responsible for delays caused by incorrect delivery information.
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Returns & Refunds Policy
Our Commitment
Your satisfaction is important to us. If there's an issue with your order, we'll do our best to resolve it promptly.
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Returns
Due to the nature of skincare, supplements, and wellness products, we are unable to accept returns on products that have been:
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Opened
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Used
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Damaged after delivery
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Not in their original condition
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Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Email us with:
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Your order number
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Photos of the product
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A brief description of the issue
We'll assess the claim and arrange a replacement or refund where appropriate.
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Refunds
Approved refunds will be processed back to your original payment method within 5–10 business days, depending on your payment provider.
Shipping fees are non-refundable.
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Exchanges
We currently do not offer direct exchanges. If a replacement is approved, we'll arrange it with you.
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Cancellations
Orders may only be cancelled before they have been dispatched.
Once an order has been shipped, our standard Returns Policy applies.
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Contact Us
If you have any questions about your order, please contact us.
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📧 Email: info@nisasbeauty.co.za
📱 WhatsApp: 081 383 2543
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We'll respond as quickly as possible during business hours.