SHIPPING POLICY
Shipping Information
At Nisa's Beauty, we aim to process and dispatch your order as quickly as possible.
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Processing Time
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Orders are processed within 1–2 business days after payment has been confirmed.
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Orders placed on weekends or public holidays will be processed on the next business day.​
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Delivery
We deliver nationwide across South Africa using trusted courier partners.
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Estimated delivery times:
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Major cities: 2–4 business days
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Regional areas: 3–6 business days
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Remote areas: 5–7 business days
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Please note that delivery times are estimates and may vary during peak periods.
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Shipping Costs
Our standard shipping fee is R125. Enjoy FREE nationwide delivery on orders over R1500
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🚚 Standard Shipping - R125
🚚 Free delivery on orders over R1500
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Order Tracking
Once your order has been dispatched, you'll receive a tracking number via email or WhatsApp so you can monitor your delivery.
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Delivery Address
Please ensure your shipping details are accurate before completing your purchase. Nisa's Beauty cannot be held responsible for delays caused by incorrect delivery information.
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RETURN & REFUND POLICY
Our Commitment
Your satisfaction is important to us. If there's an issue with your order, we'll do our best to resolve it promptly.
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Returns
Due to the nature of skincare, supplements, and wellness products, we are unable to accept returns on products that have been:
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Opened
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Used
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Damaged after delivery
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Not in their original condition
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Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. For damaged or incorrect items, we recommend reporting the issue within 48 hours of delivery so that we can assist you promptly.
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This does not limit any rights you may have under applicable South African consumer protection law.
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Email us with:
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Your order number
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Photos of the product
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A brief description of the issue
We'll assess the claim and arrange a replacement or refund where appropriate.
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Refunds
Approved refunds will be processed back to the original payment method within 5–10 business days, depending on your payment provider.
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For approved returns relating to incorrect, damaged or defective products, any applicable refund, replacement or other remedy will be handled in accordance with our Returns & Refunds Policy and applicable South African consumer protection law.
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Where a return is not covered by a consumer's legal rights or our approved return conditions, original shipping charges may be non-refundable.
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Exchanges
We currently do not offer direct exchanges. If a replacement is approved, we'll arrange it with you.
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Cancellation
If you wish to cancel your order, please contact us as soon as possible. We will do our best to accommodate cancellation requests before the order is dispatched.
Once an order has been dispatched, cancellation may no longer be possible and our Returns & Refunds Policy will apply, subject to any cancellation or other rights available to you under applicable South African consumer protection law.
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Contact Us
If you have any questions about your order, please contact us.
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📧 Email: nisasbeauty.store@gmail.com
📱 WhatsApp: 081 383 2543
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We'll respond as quickly as possible during business hours.