What products do you sell?

We offer a carefully selected range of premium skincare, glutathione products, wellness supplements, weight-loss support products, and beauty essentials from trusted brands including Infinity Crystal and Essel.

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Are your products authentic?

Yes. We only supply genuine products sourced from trusted manufacturers and authorized distributors.

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Do you ship throughout South Africa?

Yes! We offer nationwide delivery anywhere in South Africa using trusted courier partners.

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How long does delivery take?

Orders are usually processed within 1–2 business days.

Estimated delivery times:

• Major cities: 2–4 business days

• Outlying areas: 3–7 business days

Delivery times may vary during promotional periods.

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How much does shipping cost?

Our standard shipping fee is R125. Enjoy FREE nationwide delivery on orders over R1500.

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🚚 Standard Shipping - R125

🚚 Free delivery on orders over R1500

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How do I track my order?

Once your order has been dispatched, you'll receive your courier tracking details via email or WhatsApp.

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What payment methods do you accept?

At Nisa’s Beauty, we offer safe, secure and convenient payment options to make your shopping experience as easy as possible.

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You can choose from:

• Credit or Debit Card – Pay securely online using your Visa or Mastercard. Securely processed through iKhokha.

• Payflex – Pay now or choose a flexible payment plan and pay over time. Subject to Payflex approval and terms.

• Bank Deposit or EFT – Prefer to pay directly from your bank? You can select our offline payment option and complete your payment via bank deposit or EFT.

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For bank deposit or EFT payments, your order will be processed once your payment has been received and confirmed.

All online card and Payflex payments are securely processed through trusted payment providers. We do not store your banking or card details.

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Are your payments secure?

Absolutely. All online payments are processed through secure encrypted payment gateways. We never store your banking or card details.

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Can I return a product?

Due to hygiene and safety considerations, we generally cannot accept returns of opened or used skincare, wellness or supplement products. Returns may be accepted where the incorrect product was supplied, the product arrived damaged, or the product is defective, in accordance with our Returns & Refunds Policy and applicable South African consumer protection law.

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My product arrived damaged. What should I do?

Please contact us as soon as possible if your product arrives damaged, and preferably within 48 hours of receiving your parcel, so that we can assist you promptly.

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Please provide:
• Your order number
• Photos of the damaged item
• Photos of the packaging

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We'll assess the issue and arrange an appropriate remedy, such as a replacement or refund, where applicable. This does not limit any rights you may have under applicable South African consumer protection law.

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Are your skincare products suitable for all skin types?

Many of our products are suitable for most skin types, but everyone's skin is unique. We recommend checking the product information and performing a patch test before first use. If you have sensitive skin or a specific skin concern, consider consulting a qualified skincare professional before use.

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How long before I see results?

Results vary depending on the product, your individual skin type or body, lifestyle and consistency of use. Some products may take several weeks of consistent use before noticeable changes occur. Please follow the product instructions and allow sufficient time for the product to work.

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Do you offer wholesale pricing?

Yes. We welcome wholesale enquiries from beauty salons, aesthetic clinics and resellers. Please contact us via WhatsApp or email for wholesale pricing and requirements.

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Can I contact you for advice before purchasing?

​Of course. We're happy to help you with general product information and help you choose products based on your preferences and needs. Simply contact us via WhatsApp or email. For medical conditions, medication-related questions or specific health concerns, please consult an appropriate healthcare professional.

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How can I contact you?

You can reach us through:

📱 WhatsApp : 081 383 2543

📧 Email : nisasbeauty.store@gmail.com

📍 Westville, Durban

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