FREQUENTLY ASKED QUESTIONS
What products do you sell?
We offer a carefully selected range of premium skincare, glutathione products, wellness supplements, weight-loss support products, and beauty essentials from trusted brands including Infinity Crystal and Essel.
Are your products authentic?
Yes. We only supply genuine products sourced from trusted manufacturers and authorized distributors.
Do you ship throughout South Africa?
Yes! We offer nationwide delivery anywhere in South Africa using trusted courier partners.
How long does delivery take?
Orders are usually processed within 1–2 business days.
Estimated delivery times:
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Major cities: 2–4 business days
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Outlying areas: 3–7 business days
Delivery times may vary during promotional periods.
How much does shipping cost?
Shipping is calculated at checkout based on your delivery address and the size of your order. We occasionally run promotions with free shipping on qualifying orders.
Can I collect my order?
Yes. Collection is available by appointment only from our Westville, Durban location.
How do I track my order?
Once your order has been dispatched, you'll receive your courier tracking details via email or WhatsApp.
What payment methods do you accept?
We accept secure online payments through our payment gateway, including:
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Visa
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Mastercard
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Instant EFT
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Other secure payment options available at checkout
Are your payments secure?
Absolutely. All online payments are processed through secure encrypted payment gateways. We never store your banking or card details.
Can I return a product?
Due to hygiene and safety regulations, we cannot accept returns on opened or used skincare, supplements or wellness products. If you receive the wrong item or a damaged product, please contact us within 48 hours of delivery.
My product arrived damaged. What should I do?
Please email or WhatsApp us within 48 hours of receiving your parcel with:
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Your order number
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Photos of the damaged item
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Photos of the packaging
We'll assess the issue and assist you as quickly as possible.
Are your skincare products suitable for all skin types?
Many of our products are suitable for most skin types, but everyone's skin is unique. We recommend performing a patch test before first use.
How long before I see results?
Results vary depending on the product, your skin type, lifestyle and consistency of use. Many customers begin noticing improvements after several weeks of regular use.
Do you offer wholesale pricing?
Yes. We welcome wholesale enquiries from beauty salons, aesthetic clinics and resellers. Please contact us via WhatsApp or email for wholesale pricing and requirements.
Can I contact you for advice before purchasing?
Of course. We're happy to help you choose products that best suit your skincare or wellness goals. Simply contact
us via WhatsApp or email.
How can I contact you?
You can reach us through:
📍 Westville, Durban
Or simply use the Contact Us page on our website.